Contact
Questions, order help, sizing, wholesale, or press — send us a signal. We answer every message.
Use the form below, or email support@ouros.shop for order and product help, wholesale@ouros.shop for retail partnerships, or press@ouros.shop for creator and press inquiries.
FAQ
Sizing & Fit
How does Ouros fit?
Ouros is cut close. Tees and long sleeves are fitted through the chest and sleeve. If you want a relaxed fit, size up. A size chart lives on every product page.
What size am I if I wear __ in Gymshark, Nike, or Lululemon?
Our fit runs slightly more fitted than Gymshark, close to Nike Pro, and more structured than Lululemon. When in doubt, size up for layering.
Shipping
Where do you ship?
We currently ship across the United States. International shipping is rolling out in phases.
How long does shipping take?
Standard orders ship within 1–3 business days and arrive in 3–7 business days after that. Drop windows may add time — we flag that at checkout.
Is shipping free?
Free standard shipping on U.S. orders over $100.
Orders & Returns
Can I change or cancel my order?
If it hasn't shipped, yes — email us within 12 hours of ordering.
What's the return policy?
Unworn, unwashed items with tags are returnable within 30 days for a full refund or exchange. Drop and sale items are final sale.
My order arrived damaged or incorrect.
Email us within 7 days with photos. We'll make it right — new piece, full refund, your call.
Product Care
How should I wash Ouros?
Cold wash, inside out. Hang dry or tumble low. Don't iron the graphics. Treated right, it outlasts everything else in your drawer.
Drops & Availability
When is the next drop?
Drop windows are announced via email and social. Base Camp is the evergreen core — always available.
Will sold-out pieces come back?
Drop pieces are limited by design. Base Camp restocks. The difference is intentional.
Working with Ouros
Wholesale or retail partnerships?
Email wholesale@ouros.shop with your store, reach, and fit.
Press or creator collabs?
Email press@ouros.shop. Please include platform and audience.
Climb Your Mountains.